Return & Refund Policy
Return & Refund Policy
At Eloria Studio, we want every customer to feel confident and satisfied with their purchase. This Return & Refund Policy explains our process for returns, exchanges, refunds, and product concerns.
Our Return Commitment
We carefully select every decorative piece, furniture accent, and home accessory offered through Eloria Studio. If your order does not meet your expectations, our team is here to help provide a smooth and simple solution.
Please review the following guidelines before requesting a return or refund.
Contact Us
Email our support team with your order details and reason for return.
Approval
Our team reviews your request and provides return instructions.
Send Item
Return approved products using the provided shipping information.
Refund
Refunds are processed after inspection of returned items.
Return Eligibility
To qualify for a return, items must meet the following requirements:
- Return requests must be submitted within 30 days after delivery.
- Products must be unused, undamaged, and returned in original condition.
- Items should include original packaging and accessories when applicable.
- Customers must provide order information for verification.
Items Not Eligible For Return
Certain items may not qualify for returns due to hygiene, customization, or product condition.
- Used or damaged products.
- Customized or specially prepared items.
- Products returned without original packaging.
- Items damaged due to improper handling after delivery.
Refund Process
Once your return arrives and is inspected, we will send confirmation regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
Damaged Or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days of delivery and include photos of the item and packaging.
Our team will review the issue and provide the best available solution.
Exchange Policy
If you would like to exchange an item, please contact our support team. Exchanges depend on product availability and approval.
Contact Information
For return or refund assistance, please contact:
Eloria Studio
Website: eloriastudio.store
Email: support@eloriastudio.store