FAQ
Frequently Asked Questions
Welcome to Eloria Studio FAQ. Here you can find answers to common questions about orders, payments, shipping, products, returns, and customer support.
If you cannot find the information you need, our support team is always happy to assist you.
Orders & Shopping
How can I place an order?
You can place an order by selecting your favorite product, adding it to your shopping bag, and completing checkout with your preferred payment method.
Do I need an account to purchase?
No. You can complete your purchase as a guest. Creating an account allows you to track orders, save information, and enjoy a more convenient shopping experience.
Can I modify my order after placing it?
If your order has not entered the preparation process, we may be able to update your information. Please contact us as soon as possible.
Can I cancel my order?
Cancellation requests should be submitted quickly after purchase. Once an order has been processed or shipped, cancellation may no longer be possible.
Where can I find my order number?
Your order number is included in your confirmation email after checkout.
Shipping Questions
How long does shipping take?
Shipping times vary depending on destination, carrier conditions, and product availability. Processing usually takes 1-3 business days before shipment.
Do you ship internationally?
Yes. Eloria Studio ships to customers in many locations worldwide.
How can I track my order?
Once your order ships, tracking information will be sent by email. You may also use our Track Your Order page.
Why is my tracking information not updating?
Carrier systems may require additional time to update tracking information after shipment.
What happens if my package is delayed?
Please contact our support team if your package experiences unusual delays. We will help check the latest delivery information.
Payment Questions
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is payment information secure?
Yes. Payments are processed through secure encrypted payment providers designed to protect your transaction information.
When will my payment be charged?
Payment is normally authorized and processed when your order is completed.
Why was my payment declined?
Payment declines may occur due to bank security checks, incorrect information, or payment provider restrictions. Please verify your details or contact your bank.
Returns & Refunds
What is your return policy?
We accept eligible returns according to our Return & Refund Policy. Products must meet return requirements and be in original condition.
How long do I have to request a return?
Return requests should generally be submitted within 30 days after delivery.
When will I receive my refund?
Approved refunds are processed after inspection. Processing time depends on your payment provider.
Can I exchange an item?
Exchange availability depends on product condition and stock availability. Please contact our team for assistance.
Product Care & Information
Are product colors exactly the same as shown?
Colors may slightly vary depending on screen settings and lighting conditions.
Do natural materials have variations?
Yes. Natural wood, metal finishes, and handcrafted details may have unique variations that make each piece special.
How should I care for wooden products?
Use a soft cloth, avoid excessive moisture, and protect surfaces from extreme heat.
How should I clean metal decorative items?
Use a soft dry cloth and avoid harsh chemicals or abrasive cleaners.
Wholesale & Business
Do you offer wholesale purchasing?
Yes. Eloria Studio works with retailers, designers, and business partners.
How can I apply for wholesale?
Please visit our Wholesale page or contact our team with your business information.
Still Need Help?
If your question has not been answered, please contact Eloria Studio customer support.
Email: support@eloriastudio.store